Tek Ninjas provides multi-channel IT support services designed to enhance user experiences and keep your business systems functioning optimally.

• 24/7 Multi-Tier IT Helpdesk Support
  We offer Level 1 to Level 3 technical support, ensuring your employees receive immediate assistance for issues ranging from password resets to complex application failures. Our support is available via chat, email, phone, and ticketing systems.
• Remote Desktop and Device Support
  Our technicians remotely troubleshoot and resolve device-level issues including system crashes, network configurations, software installations, and hardware malfunctions across Windows, macOS, and mobile platforms.
• Incident Management and SLA-Driven Resolution
  We follow ITIL-aligned workflows for ticket logging, prioritization, escalation, and closure—backed by defined SLAs to guarantee timely issue resolution and accountability.
• End-User Training and Self-Service Portals
  Empower your teams with knowledge bases, how-to guides, and self-service tools. We also offer remote training sessions to improve tech fluency and reduce repeat queries.
• Onboarding and Offboarding IT Support
  We handle all technology provisioning, account setup, device imaging, and access management for smooth employee onboarding and secure offboarding.
• Proactive Monitoring and Ticket Analytics
  Our systems monitor recurring issues and user behavior to identify patterns and prevent disruptions. Dashboards and reports give stakeholders visibility into support performance.