Job Title: Associate, IT Business Support
Duration: 6 – 12 months strong potential for extension and/or conversion
Location: Remote

Collaborate with IT, SE&D, Ops, vendor and other business teams to support the Carma application with issues related to data migration, enhancements/releases and site activations. Maintain documentation for system configurations and support procedures. Monitor system performance and recommend improvements. Assist in user training and onboarding.

Qualifications: Knowledge of enterprise applications and IT support processes. Strong problem-solving and analytical skills. Effective communication and customer service orientation. Familiarity with Servicenow ticketing systems. Data Center experience is a plus.

Day2Day:

Managing tickets related to system inteegration issues, life cycle to develpment related.
Assist with data migration from legacy to go forward systems.
Key focus areas:

Managing ServiceNow tickets tied to system integration and lifecycle/development issues
Supporting data migration and platform consolidation efforts
Collaborating across IT, SE&D, Operations, and vendor teams
Monitoring system performance and contributing to ongoing improvements
Providing support beyond a traditional helpdesk level (strong critical thinking and problem-solving)
Data Center Exp
Complementary Skills:
Strong communication skills with the ability to collaborate effectively across cross-functional teams
Working knowledge of Microsoft Excel for tracking, analysis, and reporting
Experience providing IT support beyond helpdesk-level functions, with exposure to enterprise systems