Job Title: Call Center Representative
Duration: 3+ months
Location: 8520 Tech Way, Suite 200, Sharp Health Plan 92123, San Diego, CA

Note: Work is ONSITE. Local candidates only. Candidates outside of SDO must state on coversheet that they are willing to travel to/from SDO for work. Include attached CCRI New Hires Requirements with profile. Must be flexible to work all schedules to help with business needs. 6-8 weeks of training M-F 8:30am-5pm PST. Hours of operation are 7 days a week from 7am to 8pm, including evenings, weekends, and holidays. 8-hour schedule will fall between these hours.
 
Position Purpose:

Responsible for quality communication between Sharp Health Plan and plan members, providers, employer groups, internal departments and external agencies.

Customer Care 
Must be customer focused and maintain a high level of knowledge regarding Sharp Health Plan benefits and procedures. 
Uses knowledge and judgment to select appropriate resources for assisting callers. 
Provides information on all aspects of Health Plan benefits, policies, and procedures. Problem Resolution 
Responsible for accurate problem solving. 
Researches and resolves concerns.

Skills:    
Minimum of one year customer service experience. 
Call Center experience preferred. 
Ability to participate in the activities of the customer service area. 
Superior interpersonal skills. 
Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery. 
Basis computer and writing skills.

CA Certifications and Licensure: Medical Office Certification to include Medical Technology, preferred.
Education: High School diploma or equivalent required