Job title: Cust Svc Spec I-Centralized Pt Scheduler
Duration:  6
Work Mode: possible TTH 100% Onsite Schedule: Monday to Friday 8:30am-5:05pm (updated hours) 
Location:Costa Mesa , CA –92626
 

Job Summary:
The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. For Hoag Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist.

Job Responsibilities:

Required Skills & Experience:
-One (1) – three (3) years of customer service experience.

Required Education:
-High School Diploma or equivalent.

Notes: 

REQUIRED (Please highlight these on resume): – 2+ years direct experience with radiology diagnostic testing scheduling experience – e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine. – Health insurance verification knowledge PREFERRED: – Epic EMR experience.