Job Title: Senior Desktop Support Specialist
Duration : 3 Years
Location: DFW Airport, Texas, 75261 

Job Description

Essential Responsibilities

• Provide onsite technical support for Windows desktops, laptops, MacBooks, iMacs, and iPads, as well as printers, docking stations, monitors, and other peripherals.
• Diagnose and resolve hardware, software, network connectivity, and Microsoft 365 issues.
• Document incidents, service requests, and resolutions within ServiceNow.
• Image, Configure, install, and deploy new computers and tablet devices.
• Perform hardware repairs and component replacements.
• Support Microsoft Intune, SCCM, Active Directory, BitLocker, and Microsoft 365 technologies.
• Maintain accurate asset records and update the CMDB within ServiceNow.
• Process computer lifecycle replacements, equipment moves, and changes.
• Support conference room technology and peripheral devices.
• Assist with enterprise technology deployments and large-scale PC refresh projects.
• Provide support for multifunction printers and airport operational technology as assigned.
• Assist in maintaining inventory levels and organizing the stockroom for laptops, desktops, monitors, and accessories.
• Follow established processes and meet service level agreements (SLAs).
• Participate in after-hours support when required.

Minimum Qualifications

• Associate degree in Information Technology or related field, or equivalent work experience.
• Three or more years of desktop support experience. in an enterprise environment.
• Experience supporting Windows 11, Microsoft Office, Microsoft 365 suite, MacOS and IOS.
• Working knowledge of Active Directory, Intune, SCCM, TCP/IP networking, and computer hardware.
• Experience using ticketing systems such as ServiceNow.
• Strong troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to lift and move equipment up to 50 pounds.
• Valid driver's license.

Preferred Qualifications

• CompTIA A+, or Microsoft certification.
• Experience with using the ServiceNow ticketing system.
• Great customer service skills.
• Experience working in an enterprise environment.

Working Conditions

• Frequent driving and walking throughout airport facilities.
• Ability to transport computer equipment and peripherals.
• Work may rarely include evenings and weekends as operational needs require.
• Position requires obtaining and maintaining all required airport security clearances, including a CJIS background investigation if assigned to support law enforcement systems.