Job Title: Dispatch Representative
Duration: 3+ months
Location: 9500 Euclid Ave Cleveland, OH 44195

Transportation Dispatcher and serves as a frontline customer service representative for patients and visitors in the lobby of the Stephanie Tubbs Jones Health Center.
Essential to maintaining daily transportation operations while also providing direct patient-facing support, coordinating transportation requests, and resolving customer service issues in real time.
Department currently manages approximately 1,000 phone calls per week.

Residential Transportation

Our Residential Transportation team ensures reliable, comfortable, and efficient transportation for patients from their homes to scheduled appointments, always maintaining a high level of customer satisfaction.

Responsibilities:

Manages and prioritizes multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting customers, answer and triage phone calls.
Administers calendar and schedules management.
Composes and prepares a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
Provides coverage of other areas such as front end, point of service and registration.
Other duties as assigned.

Education:

High School Diploma or GED.
Two years of college or business school preferred.

Certifications:

None required.

Complexity of Work:

Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.

Work Experience:

One year office experience.
Typing proficiency of 35 wpm with accuracy preferred.
Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point).
Experience may be assessed with an on-line Skills Assessment.

Physical Requirements:

Ability to perform work in a stationary position for extended period
Ability to operate a computer and other office equipment
Ability to travel throughout the hospital system
Ability to communicate and exchange accurate information
In some locations, ability to move up to 20 pounds

Personal Protective Equipment:

Follows standard precautions using personal protective equipment.

Job Description

Performs a variety of administrative duties to support assigned areas such as scheduling, handling phone calls, greeting customers and correspondence