Job Title: Senior Fraud Analyst
Duration: 6+ months contract
Location: San Antonio, TX 78218

Ideal Candidate
The ideal candidate is a seasoned fraud investigator who combines strong analytical and investigative skills with sound judgment and operational leadership. They are comfortable handling complex, high-risk cases, coaching other analysts, and driving improvements in fraud governance and decision quality. They understand how to balance fraud prevention, operational efficiency, and business risk while helping mature the organization's overall fraud management capabilities.

Description:
Global Enterprise Security Group
We are seeking an experienced Senior Fraud Analyst to provide investigative leadership, decision oversight, and governance support for the enterprise fraud program. Reporting to the Cyber Risk Manager within the Global Enterprise Security Group, this role will lead complex fraud investigations, support high-risk escalations, and help ensure consistent, high-quality fraud decision-making across both internal and third-party analyst teams.
This role sits at the intersection of fraud operations, cybersecurity, risk management, and governance. The ideal candidate brings strong investigative expertise, sound judgment, and the ability to drive continuous improvement in fraud detection, investigation, and escalation processes.

Key Responsibilities

• Lead complex fraud investigations involving account compromise, identity abuse, cloud consumption fraud, payment fraud, insider misuse, and other cyber-enabled fraud activity. 
• Serve as an escalation point for high-risk, high-impact, or sensitive fraud cases requiring advanced analysis and decision-making. 
• Review and provide oversight of fraud decisions made by internal and third-party analyst teams to ensure consistency, accuracy, and adherence to established standards. 
• Establish and maintain investigation review procedures, quality assurance processes, and decision-making standards. 
• Identify trends, control gaps, and process improvement opportunities through investigation findings and operational metrics. 
• Partner with Security Operations, Incident Response, Risk Management, Finance, and business stakeholders to support investigations and remediation efforts. 
• Support fraud governance activities, including reporting, policy development, control reviews, and program assessments. 
• Contribute to the continuous improvement of fraud detection, investigation, escalation, and case management processes. 
• Provide mentorship and guidance to analysts and investigative teams on fraud trends, investigative techniques, and decision quality.

Required Qualifications

• 5+ years of experience in fraud investigations, fraud operations, financial crime, cyber fraud, risk management, or a related field. 
• Demonstrated experience leading complex investigations and making risk-based fraud decisions in enterprise environments. 
• Experience reviewing analyst decisions and providing quality assurance, coaching, or operational oversight. 
• Strong understanding of fraud investigation methodologies, escalation processes, and fraud risk management principles. 
• Experience analyzing transactional, behavioral, identity, or security-related data to support investigations. 
• Ability to exercise sound judgment in ambiguous situations and balance risk, customer experience, and business objectives. 
• Experience working independently and influencing outcomes across multiple stakeholder groups.

Preferred Qualifications

• Experience investigating account takeover (ATO), identity fraud, insider abuse, payment fraud, cloud consumption abuse, or related fraud schemes. 
• Experience within enterprise cybersecurity, fraud prevention, trust and safety, or risk management programs. 
• Familiarity with case management, fraud detection, and investigative tooling. 
• Experience supporting third-party vendor management, quality assurance, or analyst governance programs. 
• Professional certifications such as CFE, CAMS, CFCS, CISSP, or similar credentials.

Business Impact

• This role improves fraud decision quality, strengthens investigative oversight, and ensures consistent application of fraud controls across the organization. By providing governance, quality assurance, and escalation leadership, the Senior Fraud Analyst helps reduce approval and escalation failures, improve accountability, and strengthen oversight of both internal and third-party fraud operations.