Job Title: Senior Consultant – Infrastructure Management
Work Location & Reporting Address: Salt Lake City UT 84119 ( 100% onsite at client location )
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Contract duration: 11
Target Start Date: ASAP
Does this position require Visa independent candidates only? Yes

Job Details:
Mandatory Skill set – Cisco UCS, Verint

Detailed Job Description

Key Responsibilities · Strong knowledge in Telecom Advanced Features for CUCM, Voice Gateway / CUBE (both TDM & SIP), Unity, UCCE and Verint recording solution · Perform backups and restores for all the Telecom components · Experience in Setting up High Availability (HA) and Disaster Recovery (DR) options for Contact Center Enterprise and CUCM VOIP Env · Implement operational automation using scripts. · Work on Cisco Server tools and Verint recording solution · Work on issues related to performance tuning and Optimization (PTO), using native monitoring, and troubleshooting tools · Experience and desire to work in a Global delivery environment · Must be able to work in 24×7 production support environment · Participate in an on-call rotation for support of systems outside of normal business hours including week-ends

Competencies & Skill Set :
· Hands on Experience and SME knowledge in Cisco voice network, Verint Maintenance operations, VOIP support · Sound knowledge of technology landscape in Distributed technologies, Monitoring mechanisms & platforms etc. · Strong client interfacing skills and stakeholder management · Good understanding of Operation Management and ITIL landscape · Ability to work with global delivery teams

Experience :Candidate must be located within commuting distance of Salt Lake City, Utah. This position may require occasional travel to Jacksonville, Florida. · Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education · >4 years of Information Technology experience · At least 2 years of experience in Cisco Voice and UCCE administration and maintenance

Certifications Needed :No

Top 3 responsibilities you would expect the Subcon to shoulder and execute
end to end telecom support
client management
ticket management

Interview Process (Is face to face required?) No.
Project Code :IT operations maintenance and support