Job Title: Return Mail Processing Clerk

Schedule: Monday–Thursday, 8:30 AM – 5:00 PM (some schedule flexibility available)

Assignment Length: Approximately 6–8 weeks, with flexibility to extend

Location: On-site, 650 West Resource Drive, Brooklyn Heights, OH 44131

Position Overview

The Return Mail Processing Administrator supports the Customer Experience Services team by managing the intake, sorting, scanning, and data capture of inbound return mail. This role is critical to a new initiative focused on analyzing return mail volume and trends to improve customer data accuracy and operational efficiency.

Key Responsibilities

• Open, sort, and prepare return mail for scanning in accordance with established procedures

• Operate scanning equipment and document management systems to digitize mail contents

• Accurately capture and log key data points from each piece of return mail

• Flag and escalate items requiring additional review (e.g., checks, legal correspondence, account updates)

• Maintain organized physical and digital records in compliance with company retention policies

• Meet daily productivity and accuracy targets

• Collaborate with CX leadership and peers to help refine processes as the function matures

Minimum Qualifications

• High school diploma or equivalent required

• Prior experience in a mailroom, data entry, or administrative support role preferred

• Strong attention to detail with the ability to maintain accuracy in a high-volume environment

• Basic computer proficiency; experience with document scanning software a plus

• Reliable, punctual, and able to work independently with minimal supervision

Physical Requirements

• Ability to stand for extended periods throughout the workday

• Ability to bend, reach, and move through a mailroom/processing environment

• Ability to operate computer and scanning equipment

• Ability to lift and move mail bins and boxes (up to 30 lbs.)