Role: Scrum Master

Duration: Long term Contract

Location: Toronto, ON

Job Mode: Hybrid

Responsibilities:

• Certified Senior Scrum Master with 10+ years of IT experience and 5+ years in Scrum Master roles.
• Strong expertise in Agile, Scrum, Kanban, and SAFe frameworks.
• Proven experience leading multiple Agile teams in large enterprise environments.
• Extensive experience in Supply Chain and Logistics domains.
• Strong understanding of YMS, WMS, TMS, ERP, Inventory Management, and Order Fulfillment processes.
• Experience working in Canadian enterprise environments.
• Proven ability to drive Agile transformation and organizational change initiatives.
• Skilled in coaching teams, Product Owners, and stakeholders on Agile best practices.
• Strong stakeholder management and executive communication skills.
• Experience facilitating sprint planning, reviews, retrospectives, and backlog refinement sessions.
• Ability to manage cross-functional dependencies, risks, and impediments.
• Experience coordinating releases, production support, major incidents, and break-fix activities.
• Strong analytical and problem-solving capabilities.
• Proficient in defining and tracking Agile delivery metrics.
• Hands-on experience with Velocity, Sprint Predictability, Lead Time, Cycle Time, Throughput, and Release Success metrics.
• Demonstrated ability to leverage metrics and reporting to improve delivery performance.
• Strong focus on continuous improvement, process optimization, and Agile maturity.
• Proficient with Azure DevOps, Jira, Confluence, ServiceNow, Power BI, and CI/CD tools.
• Experience working with distributed onshore/offshore teams and vendors.
• Excellent facilitation, conflict resolution, collaboration, and leadership skills.
• Required Certification: CSM or PSM
• Preferred Certifications: SAFe Scrum Master (SSM), SASM, PMI-ACP, PMP, and ITIL Foundation.