Job Title: Senior Associate, IT Business Support
Duration: 6 – 12 months strong potential for extension and/or conversion
Location: 32nd Floor, Google Sail Tower Austin, TX 78701

Position and Company Summary: The Executive IT Support Engineer is a senior-level, dedicated IT professional embedded within the Executive Services function. This role provides white-glove, proactive IT support exclusively to C-suite executives, senior leadership, and their executive assistants across Digital Realty’s global footprint. Operating with a high degree of discretion and professionalism, the Executive IT Support Engineer anticipates and resolves technology needs before they impact business outcomes, enabling executive productivity at all times — whether in the office, traveling, or in a high-stakes meeting environment.

This role collaborates closely with L2 and L3 IT teams, IT Engineering, and third-party vendors while maintaining a singular focus on executive satisfaction and technology excellence. The position demands exceptional judgment, communication skills, and the ability to operate autonomously in a fast-paced, executive environment.

Key Responsibilities: Directly supports C-suite and senior leadership productivity. The Executive IT Support Engineer resolves technology issues with urgency and minimal disruption, ensuring executives are fully operational at all times. Performance quality has a direct bearing on organizational leadership effectiveness and Digital Realty’s external executive brand.

Qualifications:

Hard Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in a technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.
• Deep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management.
• Advanced proficiency in:
• Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote)
• Active Directory and Azure Active Directory Administration
• Microsoft Intune, Windows Autopilot, and Windows Update for Business
• macOS administration and Apple MDM
• Video conferencing platforms: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex
• Executive AV systems and boardroom technology
• Mobile Device Management (iOS, Android)
• Print and Multifunction Device Management
• VPN, network connectivity troubleshooting, and remote access solutions
• Experience with ITSM platforms, preferably ServiceNow.
• Asset management expertise — maintaining inventory, tracking status, and managing refresh cycles for executive devices and peripherals.
• Scripting knowledge (e.g., PowerShell) for automation and configuration tasks is a plus.

Soft Skills

• Exceptional executive presence, professionalism, and discretion — comfortable operating at the C-suite level.
• Outstanding verbal and written communication skills in English; ability to translate complex technical matters into clear, accessible language for non-technical audiences.
• Strong customer-service orientation with a proactive, anticipatory approach to executive needs.
• Excellent problem-solving skills with the ability to remain calm and effective under pressure in high-stakes situations.
• High attention to detail and a hands-on mentality.
• Resilience and adaptability in a dynamic, fast-paced global environment.
• Strong sense of priorities, planning, and time management.
• Collaboration and teamwork skills — able to work effectively across IT teams, business units, and geographies.
• Good relational skills and the ability to build trusted relationships with senior stakeholders.

Must Have:

Apple Products
Conference Room Systems
Exellent Communication skills (executive level)
Nice to Have:

Cloud adminitration skills: (Azure, Exchange, Intune)